Need Help?
Frequently Asked Questions ?
How long have you been in business for?
Our operations started in Gatineau Quebec, Canada in 1998. As our turnkey systems were developed and put in the hands of our consumers, we soon realized that we needed more resources to be able to take our software-developing operations worldwide. Our market research on finding a new location for our new data center led us to Texas. We discovered Texas to be top in the industry for endless fiber optics and resources. We moved our operations to San Antonio, Texas in 2007. We have stood the test of time and continue to offer great affordable products and services for well over 2 decades now, that are user-friendly, highly affordable, and available worldwide. Proudly offering services for customers in over 134 countries.
Can you see my data in the Cloud?
No! It’s not possible with the encryption and encryption keys that are used. Only you have full control of your data. Your data is privately protected with the highest level of encryption. (Military Grade AES-256 bit encryption), and passwords are only generated by you. WE SIMPLY ENCRYPT EVERYTHING – TO KNOW NOTHING.
How secure is my data to and in the cloud?
We use 256-bit AES encryption and SSL/TLS protocols to secure data at rest and in transit. AES 256-bit encryption is the most robust encryption standard that is commercially available today. With AES 256-bit encryption being the superior in digital security. The less AES 128-bit encryption has never been cracked.
AES-256 encryption is virtually uncrackable using any brute-force method. It would take millions of years to break it using the current computing technology and capabilities. You can rest assured that you are safe with 256-bit AES encryption and SSL/TLS protocols. Your data is always secure at rest and in transit.
Where will my data be stored?
All data is stored in Texas, USA.
How physically secure is your data center in Texas?
We run 24/7 video-monitored security outside and inside our data center. Fingerprint reader plus door code on building entry. Every door inside the data center is sensor-activated. Every door in the data center requires code entry. Every month door codes are changed. Only a selected few, Technical engineers are permitted in the server room facility. Video surveillance and temperature monitoring are also monitored directly in the server room 24/7. Locked security gates impound our air conditioning systems for the server room and generator for power backup.
Does your software work on Windows - Mac - iOS and Android smartphones?
Yes! The software works on all platforms. For your mobile devices, you can download the GotBackup App from your App Store. Back up all the data on your smartphone. Auto sync for hands-free encrypted storage. Never lose a file, photo, or video ever again. Even if your devices are lost or stolen, your data will always be safe and secure in the cloud. You can even access your data in the Cloud from any browser.